Frozen iPad?

Last night my iPad was reallllllly slow, like it couldn't sync a book I bought from Barnes and Noble.. So I turned it off and when I turned it on I got a picture of a cord with "iTunes" above it. I did a bit of searching on my laptop and found that I needed to download iTunes (laptop is a week old and I haven't downloaded iTunes yet) and update the iPad. Took forever and kept stalling out with a -39 message. I finally reinstalled iTunes and left the laptop running this morning, with 3 hours left to go to download the iPad update.

Long story, huh? Has this ever happened to anyone else? Is my iPad a goner? I actually prefer my Nexus but the iPad is 6 months old and no, I didn't buy the extended warranty....
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Is there a way to reset? For example when my old Kindle starts to act up, I hold the start button down for about 12 seconds and the device unscrambles its mind, reboots, etc. Hopefully all the others who have far more knowledge than I will chime in with the correct answer.
I tried rebooting, and that's when the iTunes banner popped up.
Does apple charge for online support? [url]apple.com[/url]
Finally got it sorted. My new laptop did not have iTunes. I installed iTunes. It was the wrong version. So I had to UNinstall itunes (thank goodness I had printed directions), REinstall the correct version, then hook up the iPad. Everything is running fine, but what a PITA.
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