Pet Edge Recall of PetEdge Toothpaste being made on the QT
Before publicizing something like this, I check it out. I don't want to be spreading rumors. So I went to the petedge.com website and found -- nothing. Since I received this info from what is usually a reliable source, I called the Pet Edge company to ask them about their toothpaste recall. I spoke with a customer service rep, who immediately said: "Hold on, let me transfer you to the right department for that." Clearly they are ready to field inquiries about this. After a short delay, a woman identifying herself as a supervisor came on the line. I explained that I had been forwarded an email about a recall of Pet Edge Toothpaste, but I couldn't find out any info on their website, and I'd like to confirm the recall's existence. She told me that they had sent an email to all of their customers who had purchased the product in the last year. I asked if they were planning on putting the recall the info on their website, and she told me that this was a voluntary recall, not official from the FDA. So I said that I ran a pet related website and I was going to put this on the front page, "would you like to make a statement about it?" "No," she said. "That would have to be from someone in management." So here it is, the email they sent out, as reported by Itchmo. Management of Pet Edge can feel free to contact me with a statement. Maybe they could start out by telling the pet lovers of the world why it is more important to keep this quiet than to get all of the product out of the hands of consumers as quickly as humanly possible. Here is the text of the email that PetEdge sent out: Quote: PetEdge is voluntarily recalling Top Performance brand ProDental Toothpaste with Toothbrush kit because the toothpaste could contain diethylene glycol. Only one product, which comes in two flavors, is affected: Top Performance® ProDental Toothpaste with Toothbrush kit 1.4 oz., Item No. TP128 Beef flavor: UPC 721343128151 Mint flavor: UPC 721343128564 Diethylene glycol can cause headaches and illness, or in high doses, renal failure or death. Diethylene glycol is found in antifreeze and other solvents. The company has received no reports of any illnesses associated with this product and is recalling it out of an abundance of caution. We ask that you immediately discard any ProDental 1.4 oz. Toothpaste (of either flavor) that you may have on hand and inform us of the quantity of discarded items by completing and returning the Product Destruction Log. We will provide a merchandise credit for the discarded product as soon as possible. If you have questions or need further information, please contact us at 888-211-8706 or at questions@petedge.com [with] subject=Product Recall. PetEdge appreciates your assistance with this voluntary recall and regrets any inconvenience this recall may cause. Very truly yours, PetEdge |
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