My Scooba died. How will Scooba service be?

For those of you that remember, I got a Scooba for X-mas and wrote about my experience with it. A Scooba is the floor washing counterpart to the Roomba which does the vacuuming. As I said it doesn't do as good of a job as I would but for muddy paw prints and the various dirt the dogs bring in, it worked fine. About two weeks ago, after charging it, I started it up to wash the floor. Well, something was wrong. It didn't sound right. After running for about a minute it stopped and said needs service. WHAT??? I have only had it for 4 months and used it only a handful of times. I checked and went on the computer and wrote an e-mail. For some reason the drive wheels seemed to get hung up in the same spot. Went to a live chat with "Frank" and I explained the problem and he had me take off the wheels and check them for any debries(SP) and there was nothing there. Put the wheels back on and turned them and still the same problem...you could feel when the wheel got hung up. I was thinking that there was going to be a problem getting 1)Service 2) exchange. Bravo for them! In 6 to 9 days I will have a new one and I send this one back. Of course, in the meantime I still have a dirty floor.

Respond to this topic here on forum.oes.org

Woo hoo!

I love it when companies take customer service seriously!

Keep us posted!

Definitely a good sign

I give the Roomba company a 5 star rating for service. My unit had a series of mini strokes and started circling in the same spot making an odd little jingle sound.
When I called customer service, the rep asked me to hold the phone close to the Roomba so he could listen to it.

Moments later he told me a software update that would take care of the problem would be on the way the next morning.
It was, it worked, no charge!

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