Question for E-Bay addicts about "feedback"- Long,
I knew I had not purchased insurance (an oversight on my part) so knew that I had no recourse financially BUT the items were very poorly packed. So I sent an email to the seller telling her that I had received the items broken and suggested that if she was going to sell breakables in the future she be more careful. At no time did I request my money back. I received a BLASTING email back telling me it was my fault because I had not purchased insurance. I left negative feedback for the seller stating" items took 28 days to arrive and were received broken". At no point did I expect the seller to give me my money back because the lack of insurance was my fault. HOWEVER, the 28 days and poor packing were her responsibility. She then left retaliatory negative feedback for me, my first. I did nothing wrong!! I paid for the item through PayPal withing minutes of the auction closing meeting my obligation. Her feedback stated "did not purchase insurance as I suggested", HUH???????????? Sooooooooooo my question for ebayers out there is, Do you ever leave negative feedback when a transaction is less than satisfactory or does the treat of retaliatory feedback enough to keep you from being honest thereby making the whole feedback system a waste of time? E-Bay states on their feedback page that they will not get involved in retaliatory feed back so I have no recourse in the matter. Sorry this is so long....... if anyone has taken the time to wade through it I really am interested in how to handle this situation. |
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| I'm no expert but PayPal has "Buyer Protection" so I'd go to their site and at least try to get your money back. Once feedback is left on eBay I don't know if it can be retracted. I would contact eBay about that and try to get your 100% rating restored.
The seller should be grateful that you pointed out a problem in their packing so they don't make the same mistake again. Sellers usually bend over backwards to get positive feedback. I sold two items to overseas buyers that took an embarrassingly long time to arrive but was not my fault. Trying to get the Post Office to track an overseas shipment is next to impossible. I'll bet insurance wouldn't even cover an item that was poorly packaged by the seller. I always try to resolve problems through eBay messages and am very careful how I word "complaints". So far, so good.  As you've found out, people are very touchy about their feedback ratings.
Good luck, Ginny. Hope you can get this straightened out and somehow remove that bad feedback from your record. |
| I have heard of others that left negative feedback and got the same back even though not there fault but the fault of the seller, yes late arriving and damaged articles.
Mine was an overseas purchase, paid within 24 hours of the auction closing through paypal. Expecting a parcel in about 10-14 days, nothing!! Sent an e-mail after 2 weeks, no answer, sent another e-mail with a threat I would report them to Paypal,, got an answer finally with some crap excuse saying they were mailing it the next day  and then finally received the goods 2 months later. 
I did not leave feedback at all for that person, as I did not want them to leave a negative one on mine. Thought that was the best. This person I dealt with had a 99.9% feedback, I don't think much of how accurate the feedback details on people selling is now because of what happened. Yes feedback really is not accurate and the system is a waste of time because if something goes wrong people are put off by retalitory negative feedback for themselves. I think e-bay should have a complaints area for inaccurate retalitory negative feedback, then it might get more people willing to put a negative on a dodgie seller.
And yes contact Paypal "Buyer Protection" and tell them what happened, it is worth a try there as the goods were received badly packaged and damaged. |
| Ebay should require the sellers of fragile items to include the cost of insurance in the shipping price, IMO. |
| I am not disputing the fact that my money was not refunded, I never asked for a refund. I realize my lack of purchasing insurance is MY PROBLEM. It was an oversight on my part, I was in a hurry and just neglected to do it. The amount was less than $50.00 and while I don't like to lose money I accept responsibility for not buying the insurance.
My problem with e-bay is that there is absolutely NO RECOURSE when a person leaves you unjustified feedback. I contacted them and they sent me a "automated" response which basically says e-bay will not withdraw feedback unless a COURT deems it liabalous or slanderous. Consequently the entire feedback system is flawed and worthless |
| on the issue, since you didn't buy insurance, you're SOL. however, it was poor tact and a bad decision on her part to return the negative feedback, perhaps a neutral feedback stating "buyer paid no insurance then complained about shipping issues" would have sufficed, still, humans are a fickle people.
I've left negative feedback. it's your part as an ebayer to at least TRY to spread the word on bad sellers (or shippers) so, don't feel too bad for doing that. |
Tasker's Mom wrote: Consequently the entire feedback system is flawed and worthless
It really is. I think many of the truly negative experiences often go unreported in the feedback system for fear of receiving unjustified retalitory feedback. I'm going through a similar thing right now. I bought a set of seatcovers and I was missing one piece. I figured no big deal, I'll just contact the seller and he can send me out the piece that inadvertently was left out. This person specializes in custom seatcovers and has a good overall feedback rating so I thought it wouldn't be a problem. Boy, was I wrong. This guy not only treated me in the most rude, condescending manner, but he called me a liar and said that he took pictures before he sent it and weighed it so I'm "crazy." I pointed out, "What in the heck would I want with an extra piece of fabric that goes just over the driver's side cushion?" I just want what's missing. When I asked to see the pictures to see if perhaps I'm misunderstanding something, he said no. Then he gave me some crap about it'll take months because the extra piece has to come from Costa Rica. (Somehow, I got them within four days the first time.) The last communication that I got from him was asking for my invoice number. I didn't get one-- all I had was a packing slip so I asked him what numbers he wanted off of that. It was over a week ago and he's just ignoring me now. His attitude alone tells me that he's going to leave bad feedback for me if I say anything so I'm just going to suck up the cost and assume I'm not getting anything. I'm actually considering leaving positive feedback with a negative comment. |
| HAHAHAHA!!! That is one way around it!!!
Have you gone to the dispute console? You at least have a legitimate dispute that can be settled by e-bay. I'm just left looking like an idiot!!!! |
| Actually, I would think that until a product is placed in your hands, insurance is the responsibility of the sender... Just because they say that insurance is "your" responsibility...
Ask yourself this question: If a package were destroyed in shipment, to whom would UPS send the insurance check? The shipper. In all of my business dealings EXCEPT for eBay, the manufacturer is responsible for delivering the product into the care of the buyer in good shape. If the product was poorly packaged, then the responsibility lies with the seller and not the shipper. Now, if it was shipped UPS, they include $100 of insurance automatically. The seller could contact UPS with a damage claim. If it was shipped via USPS, they don't include any automatic coverage. Since the seller was so nasty about it, I'd take lots of pictures and file a formal complaint with eBay. Tell them that the extremely poor packaging job was clearly inadequate to protect the item (showing pics of how good the box looks), and this is a case of negligence on the part of the seller. Finally, in order to remove negative feedback, you can agree to mutually withdraw your feedback for each other. That's if you think that getting rid of that bad mark on your record is that important. |
Ron wrote: Actually, I would think that until a product is placed in your hands, insurance is the responsibility of the sender... Just ebcause they say that insurance is "your" responsibility...
Ask yourself this question: If a package were destroyed in shipment, to whom would UPS send the insurance check? The shipper. yeah, but in all ebay transactions, shipping is paid by the buyer, which means they are the shipper. money rules all in UPS world. |
| Hmmmmmmm, I dunno.... The seller is the shipper. They could charge any amount for shipping and handling, unrelated to the actual cost of the shipping. UPS' contract is with the seller - just because the seller is passing the cost along to you doesn't make you the shipper, AND I've actually seen a "People's Court" case about a similar issue- UPS sent the insurance check to the seller, who didn't bother to give it to the buyer who had paid for the insurance.
I would imagine that the details of who ultimately is responsible is part of the contract you enter into with the seller- the seller's listing page would have to clearly state who is responsible if they intend it not to be themselves. Is the listing page still online, Tasker's Mom? |
Ron wrote: Hmmmmmmm, I dunno.... The seller is the shipper. They could charge any amount for shipping and handling, unrelated to the actual cost of the shipping. UPS' contract is with the seller - just because the seller is passing the cost along to you doesn't make you the shipper, AND I've actually seen a "People's Court" case about a similar issue- UPS sent the insurance check to the seller, who didn't bother to give it to the buyer who had paid for the insurance.
I would imagine that the details of who ultimately is responsible is part of the contract you enter into with the seller- the seller's listing page would have to clearly state who is responsible if they intend it not to be themselves. Is the listing page still online, Tasker's Mom? if it specifies that insurance is your problem, it is, whether immoral or not FYI. it's sorta like a contract once accepted. |
| Unfortuantely it was sent USPS and the listing does state that the seller is not responsible for the package once it leaves the seller. So there really isn't anything I can do.
I always ALWAYS pay the extra for insurance, in this case I forgot and so I accept the consequence. Even id I had insured the package and gotten my money back my feedback would have been the same. The issue is feedback. I have prided myself on my 100% positive feedback and now that is gone. BUT, I don't feel I should withdraw my feedback just to make myself look good. Prospective buyers should now that this person is not the best to deal with. Iw ould think that anyone looking at the comment from her in my feedback and scratch their head and wonder what was she thinking. MORE PEOPLE should demand that e-bay review their feedback system. Feedback should be listed simultaneously. One person should not have the opportunity to "one up" the other. If I leave feedback on another person it should not be posted until the other person accepts or declines the opportunity to leave their own. That would prevent retaliatory feed back. Once feedback is left you have the option of responding to it, that is the proper way to deal with it, not to turn around and and slam the other person. |
Tasker's Mom wrote: HAHAHAHA!!! That is one way around it!!!
Have you gone to the dispute console? You at least have a legitimate dispute that can be settled by e-bay. I'm just left looking like an idiot!!!! No, not yet. I'm going to see if my part comes in from Costa Rica first. I'll give it a week or two. A possible solution to this from eBay is to do some sort of blind feedback system, where no one sees either comment for 30 days or so. You'd be required to leave it within that time unless there was some reason that an extension was required (shipping difficulties, personal problems, whatever). It would require more work on their part but it would make feedback a little more effective since you couldn't leave comments in response to something. You'd have to be honest about the transaction without knowing what the other person left. |
ButtersStotch wrote: Tasker's Mom wrote: HAHAHAHA!!! That is one way around it!!! Have you gone to the dispute console? You at least have a legitimate dispute that can be settled by e-bay. I'm just left looking like an idiot!!!! No, not yet. I'm going to see if my part comes in from Costa Rica first. I'll give it a week or two. A possible solution to this from eBay is to do some sort of blind feedback system, where no one sees either comment for 30 days or so. You'd be required to leave it within that time unless there was some reason that an extension was required (shipping difficulties, personal problems, whatever). It would require more work on their part but it would make feedback a litte more effective. as a heads up, most members on ebay from foreign countries are fakes. as are most members that have no feedbacks in the past 6 months. basically you can take over an account after 6 months by hacking it and then make people pay into your account and take no negative feedback for the fraud. the out of country thing is because you can charge more shipping, like 39 dollars to ship a greeting card from china. ebay is shady. |
Ron wrote: Is the listing page still online, Tasker's Mom?
http://cgi.ebay.com/ws/eBayISAPI.dll?Vi ... 0023977168 You'll see that it is pretty clear that I am responsible for the shipping insurance. Which is why I have not complained about getting my money back-a learning experience for me. Shouldn't there be a certain expectation that items are packed with a degree of care? To have no responsibility because an item is "insured" gives the seller free reign to pack anyway they choose. The seller actually complained to me that I did not pay enough of a shipping charge to warrent any better packing. But SHE determined the shipping charge BEFORE the item was posted!!!! |
| They aren't from Costa Rica. I think the whole idea of telling me that they had to come from there was to just put me off. In general, it's best not to buy from anyone who isn't established on eBay for awhile. Unfortunately, that makes it hard to get established. |
ButtersStotch wrote: They aren't from Costa Rica. I think the whole idea of telling me that they had to come from there was to just put me off. In general, it's best not to buy from anyone who isn't established on eBay for awhile. Unfortunately, that makes it hard to get established.
You are absolutely right!!! I usually only bid on items from sellers taht are well established. Unfortunately lately I have "let my guard down". I have been buying dishes in two hard to find patterns and rather than pass up a piece I've been looking for I've made purchases recently from low volume sellers, another learning experience. |
| What do you consider low volume? |
Ron wrote: What do you consider low volume?
ummmmm I consider a ebayer with 1000 or more sales and positive feed back reputable. I also don't discount someone just because they have negative feedback. I read the negative feedback and decide if it is a red flag or a case of "stuff happens" I don't consider a long delivery time in itself to be cause for bad feed back . But when you receive a package with a post mark that is 2 weeks after the date the seller TOLD you it was mailed to me that is dishonest. I have received an item a month after I paid for it but left positive feed back because the seller was HONEST about the hold up. |
| Last summer I ordered my Andis clippers from a seller on e-bay.
I received the clipper unit, but not the extra 4 blades that were promised in the sale. I e-mailed the seller and he asked for me to please send my address to him again and he would get them out that weekend. I waited a week and e-mailed him again. NOTHING!! I then got some e-mails from buyers of his. They also had not received the bonus blades. I filled a complaint with e-bay. Then one of the woman gave me his work phone #. I called him again and said I had sent numerous e-mails and he did not answer any. I told him since I didn't get what I paid for that I had filed a complaint. I would drop it if he sent me the blades. He agreed and the blades came about a week later. I dropped the complaint and gave him a neutral review saying that I did not received full contents of the order until after I filed the complaint. Luckily he had already given me my feedback. 
Very shortly after he was no longer an e-bay seller. |
| I've noticed that sellers never leave feedback for me until after I leave feedback for them, which is crazy. They should be providing feedback on how promptly I met my obligations (by paying). I can't leave feedback until I receive the item in good condition and confirm that it matches the description. So the seller feedback should, reasonably, be left first. But they won't give you a positive feedback until after you leave one for them.
I'm very cautious about buying on eBay, there's too much fraud and sellers with negative feedback just open new accounts. |
| I think it stinks that the seller ( alanna89 ) didn't just offer you your money back. I've bought a thing or 2, that has arrived broken or wrong item & usually they will offer a refund. with or without insurance purchased.
When I've sold on ebay I've always included insurance in the shipping price. It is usually only a $1-$5, even to international buyers. I ended up refunding someone $1,000 for an item that apparently was damaged before I shipped (I never even inspected it out of the package when I bought it). Couldn't put a claim in for insurance because as far as I know it wasn't their fault, so I'm stuck with the print now. It was the right thing to do. It's a shame your seller didn't step up to the plate. You're definitely in your right to leave negative feedback and it's really shady that she couldn't be a bigger person by taking her lumps as she deserved. You can try to put a claim in with ebay. They will investigate and try to mediate situations and usually Paypal will withhold payment too. I would try contacting them. |
Ron wrote: What do you consider low volume?
I don't even think volume is necessarily a factor. If someone's been on eBay for 7 years and has 150 positive feedback over the years, I'd say that probably means that they're probably ion the up and up. It's over one positive transaction a month for quite some time so I'd consider that established. On the other side of things, I had a really good experience come from something bad recently, too. I bought some shoes that wound up being a different size than listed. When I contacted the seller, I was ignored for over a week and then filed a PayPal dispute. It turned out the seller was out of town and as soon as she saw the dispute, she refunded my money, apologized profusely and just asked that I send the shoes back when I could. Well, before I got a chance to send them, someone (named Bear) put a single toothmark in the heel. You could barely see it but it wasn't fair to send her back something in a way other than how I received it, so I sent her an e-mail and refunded her money back to her. As a dog owner herself, she totally sympathized and insisted on returning half of my money since it was her fault for mislisting the shoes and I never would've bought them in the first place had it not been for her mistake. It couldn't have been handled more amicably and gave me hope that there are some decent people out there after all! |
| Every e-bay transaction I have had, I think I'm up to 127, up till now has been delightful. I am always amazed at how FAST some sellers are with shipping. I have often received an item in 2 days. I think that the majority of sellers do try to be GREAT sellers. It's unfortunate that the proverbial spoiled apple can spoil the whole thing. |
| I think you are right to be upset that the comment ruined your 100% rating. My husband has a 100% rating and it is important to him.
I'm a big chicken and was going to join ebay for Kay's auction but got cold feet. But if I was a member I would be very upset too about bad feedback. It definitely sounds like a flawed system. Interesting about overseas sellers being shady. Hadn't been aware of that. |
| I had an experience on E Bay that I wanted to post as a Negative also, but when you go to post a Negative they kinda discourage you. I had ordered a 3 in one computer printer for my daughter for her birthday. She had been going through an ugly divorce/custody case and could use the fax feature to keep in touch with her attorney. Anyway, I won it and paid right away off PayPal. The thing that had really attracked me to this 3 in 1 was that the seller advertised speedy delivery. You know where I am going with this. Anyway, I waited two weeks, no 3 in 1, so I e mail seller, no response, finally after a week of constant e mailing, I get a response. He will mail it out. I wait a week, still no 3 in 1. I e mail seller once again, he says he mailed it week ago to Miami. I do not live in Miami and it was supposed to be delivered to Michigan. So I felt he was giving me a "blow off" answer. I was getting very angry. So e mailed him and told him, that it was supposed to go to Michigan and maybe when he looked up my order he may have looked at the wrong paperwork. Could he either send my printer or refund my $$$. He "over nighted" the 3 in 1 to my daughter. All of this took over a month, so much for speedy delivery. So when I went to fill out my experience, I really wanted to mark Negative, but what I did was mark Positive and a short explaination about slow delivary and slow response to solving problems. There should be an other spot where you can say the product was good, but had some issues with delivery of merchandise. When I do go to buy something from sellers, I always check their negatives. He was also a high volume seller. Anyway, she loved the 3 in 1 even though it was late. |
| We had a 100% rating for years and years then we offered to help a friend sell a classic car. Listed everything as we always do, auction went fine, deposit came right away. The buyer comes to pick up the car, he's twitchy and weird, says the car is not the year that was listed and leaves!! He doesn't even say anything else, goes home and files a complaint with ebay! He left us scathing negative feedback that had nothing to do with the car or the transaction! He got his deposit back even though it was proven that the information we provide was accurate and the deposit was nonrefundable and we lost our listing fees. The feedback system is definitely screwed up!!!
Before we buy anything of substance we read all the feedback. Besides being worthwhile for saving you time and money, some of the stuff that happens to people is absolutely hilarious!!! |
| Hey Jill, what size were those shoes? |
Maxmm wrote: Hey Jill, what size were those shoes?
I think Darcy already snatched them up  |
| D'oh!!!! |
| I've only skimmed through this thread so I could be missing something but I guess I think the system works as long as people don't require a 100% rating. There will always be whacko negative feedback that is completely unjustified but reading the comments should give you enough information to make a decision about what transpired and who was right.
I believe there is an option to respond to the negative feedback that was left for you. If you just say something very short and simple, anyone would be on your side and the rogue negative feedback should not make any difference in your success on ebay. But if you are worried about maintaining your 100% rating above all else, then you really can't leave negative feedback for others because it invariably triggers negative feedback to you. Maybe you could try the "neutral" option if there is a next time. Just my two cents -- and I am a very limited ebay user -- under 30 transactions with feedback. |
| Ginny, Go to the Dispute Center...... It is more important to the Seller to keep a Good Feedback then it is for you as a buyer. Ebay watches the Sellers closer then the buyers...... STAND UP AND FIGHT GIRL......... Sheepie Hugs, Kaye |
Shug wrote: Ginny, Go to the Dispute Center...... It is more important to the Seller to keep a Good Feedback then it is for you as a buyer. Ebay watches the Sellers closer then the buyers...... STAND UP AND FIGHT GIRL......... Sheepie Hugs, Kaye
I did send a rather lengthy email to E-bay giving my "opinion" of their feed back system. I received an automated response telling me that they will not interfere with the feedback forum unless a COURT has decided it is slanderous/liboulous. I did send another e-mail saying I really wanted to be responded to by a REAL PERSON and again outlining what I see as problems with the system. I canot file a "dispute" because I am not asking for money back, it was MY FAULT for not paying the extra $2.00 for insurance. Val is right, I think most reasonable people do read the feedback and realize that there are alot of wackos out ther. I did leave a response but now I wish I had said somethig different but it is too late to change. |
| I find it deplorable that sellers try and make more money off the shipping costs than the item itself. US $20.80 shipping for a $3.99 item is insane! |
Anonymous wrote: I find it deplorable that sellers try and make more money off the shipping costs than the item itself. US $20.80 shipping for a $3.99 item is insane!
I agree, but it most cases the shipping cost is pretty clearly stated so that you can take that into consideration when bidding. For example, I recently bid on a set of steps (pet steps) and "won" the bid for a set of steps for $5.00 that I had seen in the store for a retail price of over $100.00. The shipping charge was $30.00, which I knew going into it. So my final "cost" was $35.00. The steps were not that heavy and the actual shipping cost was less than $15.00. Do I mind the seller making a few extra bucks that way? Heck no, as long as you read the "fine print" and go into it with your eyes wide open I think it's ok. On ebay, unless there is a reserve listed, the seller is bound to sell the item at the price that is bid. Some sellers just want to make sure that they don't lose their shirts. Now if the item happens to be a "hot commodity" and the bidding gets hot and heavy and winds up getting close to retail it is up to the buyer to m ake sure they keep the shipping cost in mind. |
| Just wondering why anyone would buy a .99 cent post card and pay US $2.50 to ship it. If these people really want to sell their items, they will stop trying to get rich on the shipping fees. Perhaps raise the price of the item instead. |
| I had this experience with outrageous shipping. I bought my very first item, and it was two game boy games.
The seller happened to live in my city, actually not far from me...but wanting to pay through paypal I wasn't sure if it was safe to go pick it up...shipping keeps the boundary. I read her shipping etc, but I felt she'd be a good person and adjust the price if I won the item. I tried contacting her about it, all she said was shipping is listed. As Pay Pal is a US dollar exchange, I ended up paying her $14 for shipping, and it cost her $1.20 to mail it to me. The packing was a tiny piece of bubble wrap around the game and stuck in a reg envelope. Needless to say I was pretty mad, after all I figured shipping could have been adjusted...they give you that opportunity to change it...if the seller wants. I've bought games from across Canada and even US and most people have adjusted the shipping for me because I try and buy multiple games from one person to cut the cost of exchange...and everyone else's shipping. I left her a negative, because she was not only rude, but trying to rip people off, and because I got a negative back from her, I was able to reply to it..so now everyone knows I was a good buyer, paid promptly and she was the faulted one. Every person since her has given me positive. So far that was my only bad experience. |
| Sorry you had to go through that. It sucks when you don't get what you thought you were going to.
I had a similar problem several months ago, however, I was the seller. I had placed a book for auction, and a man in the UK purchased it for around $250 (it's a rare book). I sent it out right away. I didn't purchase insurance, though... he had never asked for it, and I haven't sold enough on there to know to do that. Two weeks later, I get an e mail stating he hadn't received it yet. I wrote him back, and let him know that it was sent standard international mail, and should be there in 4-6 weeks, which I had told him about when I first sent it out in an e mail. I even sent him proof that I had sent it. I still had the receipt for customs, so I scanned that, and sent it to him. So, he waited another three weeks, then he started with the e mails, and reported me to pay pal, and left negative feedback. I was stunned! He hadn't waited the 6 weeks, first off... and was accusing me of lying to him. I could understand why he was so upset, but there was NOTHING I could do! His e mails became even more irate, and called me names, and accused me of stuff I didn't do. I tried to reason with this fellow, but he was too angry. Eventually, pay pal took the money back out of my account, and credited him. I was left in the negative, with negative feedback, I might add... and a very bruised ego. TWO WEEKS AFTER HE FILED ALL OF THIS, HE RECIEVED HIS BOOK!! He wrote to me letting me know that the packaging was ripped, and that it had some stamping on it... it must have gotten stuck in customs or whatever. But the book was undamaged, and he agreed to repay the money to me. Repayment, however, was another fiasco in and of itself. You can't put money into a negative pay pal account from anyone else. I had to make it positive again before he could pay me back. Needless to say, I went through a lot of aggrivation over not getting insurance. The next time I sell or buy anything, especially if it is THAT expensive, I will buy insurance. I have definitely learned my lesson. My feedback still has that one negative remark, too... but oh well! Live and learn! The ironic thing is, that the book wasn't mine anyhow... I was selling it for a friend of mine who had no access to a computer. The money was never mine, but I am the one who got punished for it. Anyhow.. that's my e bay nightmare! I hope your next experience is much better!! |
| By the way... speaking of shipping... the guy I had that problem with never even paid full price for standard shipping, but wanted it overnight. I still sent it to him (standard of course) and decided I would be nice and not ask for the difference (something like $5) because he paid a lot for the book. He still reemed me for choosing to ship in a method that would take so long!! Well, dude, pay for the higher shipping cost! Part of this was my fault, because at the time I had only listed for US buyers, and knew nothing about international shipping. But like I said, live and learn! |
| I think that the shipping should be done as if it was the Post Office, UPS or whatever. Click the button for the correct shipping, overnight, pony express, or whatever. People shouldn't be allowed to make a huge profit on shipping like this. I can see adding 1.00 for a box and bubble wrap but some of these shipping prices are outrageous. |
| Guest,
I understand what you're saying, but I don't understand the issue. If you don't like the terms of the seller don't bid on their auction, or bid less to compensate for the high shipping rates! |
| You are right, and I don't. People would like to buy things but get ripped off with the shipping. In your mind it's not a rip off if we knew what it costs in the beginning. In my mind people should sell things for a profit, not a profit on the shipping. That's my opinion. |
| But they are not profiting on the "shipping" really, they are profiting on the sale of the item. It is up to me if I decide to bid or not. It really isn't any different than sellers who list an item with a "reserve". They are saying that is the minimum profit they are willing to accept.
Not really any different than the store adding the cost of doing business to an item to come up with the retail. The beauty of the ebay system is that as consumers it is our choice whether to bid on a paticular item or look for one with a lower shipping cost, no one is getting ripped off. |
| UPDATE..............
So last week I received an email from the seller, out of the blue, telling me that she had made arrangements for Fed Express to pick up the items the next day to be returned. What the heck? I replied to her that that was impossible since she had waited over a week and that my son (who the items had been shipped to) no longer had the packing material or the broken pieces. I told her AGAIN, that she missed the whole point, it wasn't about the money it was about her lying to me AND the sloppy pack job. I heard nothing (didn't expect to) til last night. I received another email from her offering to give me a full refund if I withdraw my negative feedback AND APOLOGIZING!!!!!!!!!!!!! After some hesitation I did tell her I would withdraw my feedback and accept a 50% refund (half the canisters were usable). I AGAIN pointed out to her that it was never about the money but about her honesty. I still think I should leave the negative feedback, obviously it is more an issue to her than me. BUT, she has made a effort to "put things right" so I guess I'll meet her half way!!! |
| You won, kiddo.
Don't snatch defeat from the jaws of victory.  |
Ron wrote: Guest,
I understand what you're saying, but I don't understand the issue. If you don't like the terms of the seller don't bid on their auction, or bid less to compensate for the high shipping rates! eBay is full of scammers that will try to rip you off, so you have to be very careful. Ron is right, if you don't like the terms, it's better not to bid. There's plenty more stuff there! |
| So, against my better judgement I agreed to withdraw my negative feedback. She sent me an email apologizing for what happened and told me she had had a family crisis.
Being the softy that I am I emailed her back and told her to forget the refund  |
| Sometimes you gotta take the bullet.... I's better to keep your 100% rating, right? |
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